Made to order, made to last

MimicWorkshop operates a strict no-refund, no-return policy. Every product is manufactured on demand for the specific order, and our technical CAD and engineering design work is individualized to each project. Because nothing is produced from stock, we cannot accept change-of-mind returns, exchanges, or refunds, and orders cannot be cancelled once production has begun.

This policy is a direct consequence of made-to-order manufacturing — it keeps production sustainable, waste-free, and priced fairly. The damage and failure guarantee below always applies.

If your order arrives with transit damage or a critical structural printing failure, you must submit a claim within 48 hours of delivery. Claims filed after this window cannot be honored.

A valid claim requires your order number and clear photographic evidence showing the defect or damage and, for transit claims, the outer packaging as received. Photographs are mandatory — they let us confirm the failure and improve packaging where needed.

Approved claims are resolved by replacement, not refund. Once a claim is verified, we re-manufacture and dispatch a replacement of the affected item at no cost to you, with no return shipping required. We do not issue monetary refunds in lieu of a replacement.

The following fall outside the claim policy: change of mind or ordering error; minor cosmetic characteristics inherent to additive manufacturing (fine layer lines, support-contact marks, slight color variation between batches); and any fault originating in a customer-supplied file, model, or specification — for custom and prototyping work we manufacture the file exactly as provided.

Contact the workshop through our contact page within 48 hours of delivery with your order number and photographic evidence. The workshop will verify the claim and arrange your replacement dispatch.